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If your question cannot be answered within our Frequently Asked Questions section then please contact our Helpdesk.

The Helpdesk is contactable on 1300 579 403 and operates Monday to Friday from 8:30am to 9:00pm (AEST), on Saturdays 8:30am to 3:00pm (AEST) and on Sundays from 9:00am to 9:00pm (AEST) to assist in resolving issues that relate to the proper operation of our customers' internet services. You can also email your query to A qualified technician will assist you in troubleshooting any problems you may have come across.